FAQ
What types of products do you offer at Veloria?
Veloria is a general store where you can find a wide range of products, from home goods, electronics, clothing, toys, sporting goods, to beauty and health products.
How can I place an order on your site?
To place an order, simply browse our site, add the items you wish to purchase to your cart, and follow the checkout steps. You will receive an order confirmation by email once your purchase is complete.
What payment methods are accepted?
We accept multiple payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All transactions are secure.
Do you offer free shipping?
Yes, we offer free shipping on orders over a certain amount. Free shipping terms may vary based on current promotions and your location.
What are the delivery times?
Delivery times vary depending on your location and the type of product ordered. Typically, delivery takes between 3-7 business days. Specific delivery information is available during the checkout process.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery on our website or on the carrier's website.
What is your return policy?
We have a flexible return policy. You can return any product within 30 days of receipt, provided it is in its original condition and in its original packaging. To initiate a return, please contact us via our contact form.
What if I receive a defective or incorrect product?
If you receive a defective or incorrect product, please contact us immediately with photos of the product and packaging. We will arrange a replacement or refund according to your preference.
Can I change or cancel my order after I place it?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped. Once the order has been shipped, you will need to follow our returns procedure.
How do I contact Veloria customer service?
You can contact us via our contact form on the website, by email at Veloria912@gmail.com . Our customer service team is available Monday to Friday, 9am to 6pm.